At Ankhai, we strive to provide high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns

• Returns are accepted within 7 days of delivery.
• To be eligible for a return, the item must be:
  • Unused and in its original condition
  • In the original packaging
  • Accompanied by proof of purchase
• Certain items are not eligible for return, including:
  • Used or damaged products (not due to our error)
  • Customized or made-to-order items
  • Perishable or fragile items (if applicable)

2. Return Process

To initiate a return, please contact us at:

Email: ankhai.global@gmail.com
Phone: +91 950 052 0799

Provide your order details and reason for return. Once your request is approved, we will guide you through the return process.

3. Refunds

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5–7 business days.
• The refund amount will be credited to your original payment method (processed via Razorpay).

4. Shipping Charges

• Shipping charges are non-refundable.
• Return shipping costs must be borne by the customer unless the product received is damaged, defective, or incorrect.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong product:

• Contact us within 48 hours of delivery
• Share clear images of the product and packaging

We will arrange a replacement or full refund at no additional cost.

6. Cancellation Policy

• Orders can be cancelled before they are shipped.
• Once the order is shipped, cancellation is not possible.

7. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your bank or payment provider (processing times may vary)

If you still have not received your refund, please contact us.

8. Contact Us

For any return or refund-related queries, please contact us:

Email: ankhai.global@gmail.com
Phone: +91 950 052 0799