At Ankhai, we aim to deliver your orders safely and on time. This Shipping Policy outlines our shipping process, timelines, and related information.
1. Order Processing
- Orders are processed within 1–3 business days after confirmation.
- Orders are not processed on Sundays or public holidays.
- Once your order is shipped, you will receive a confirmation with tracking details.
2. Shipping Partner
- We use Shiprocket as our shipping and logistics partner.
- Shiprocket works with multiple courier services to ensure reliable and timely delivery.
3. Delivery Time
- Estimated delivery time is 3–7 business days, depending on your location.
- Delivery times may vary due to factors such as location, courier availability, or unforeseen delays.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout.
- Free shipping may be offered on selected orders or promotional campaigns.
5. Order Tracking
- Once your order is shipped, you will receive a tracking link via email or SMS.
- You can use this link to track your shipment in real-time.
6. Delays
- While we strive to deliver on time, delays may occur due to:
- Weather conditions
- Courier service issues
- Remote location delivery constraints
- Ankhai is not responsible for delays caused by third-party courier services.
7. Incorrect Address
- Please ensure that your shipping address is accurate and complete.
- We are not responsible for orders delivered to incorrect addresses provided by the customer.
8. Undelivered Packages
- If a package is returned to us due to failed delivery attempts or incorrect address, we will contact you for re-shipment.
- Additional shipping charges may apply.
9. Damaged Packages
- If you receive a damaged package, please contact us within 48 hours of delivery.
- Share images of the package and product for quick resolution.
10. Contact Us
For any shipping-related queries, please contact us:
Email: ankhai.global@gmail.com
Phone: +91 950 052 0799
